Returns & Warranty
Return within 14 days, provided unused and in the original packaging.
Right of withdrawal
You have 14 days to change your mind from the day you receive it. Within that time you may send your order back without giving a reason.
Condition: the product is unused and unopened (sprue/runner intact), in the original packaging. We cannot take back opened paint, glue or other consumables.
How to return?
- Email contact@zeonmarket.com with your order number and reason.
- We send you a return label (NL and BE) or return address (international).
- Send the parcel back within 14 days.
- After receipt and inspection we refund the amount within 5 working days to your original payment method.
Warranty
Manufacturing defects within the statutory warranty period are always our responsibility. Report defects within 48 hours of receipt with photos. We arrange a replacement or a full refund.
Pre-orders
Pre-orders can be cancelled up to 30 days before the expected release. After that, only the standard 14-day withdrawal after receipt applies.