FAQ

Zeonmarket is a Dutch webshop for scale models, specialised in Gundam kits, mecha, custom upgrade parts and tools for builders of every level. We are For Builders by Builders.

Zadelmakerstraat 64, 1991JE Velserbroek (the Netherlands). All orders ship from this location.

Mainly online, but you can collect orders or buy on site Mon–Fri 12:00–17:00 CET/CEST. Please get in touch beforehand.

Phone: +31 (0) 6 27412199 (Mon–Fri 12:00–17:00 CET/CEST). Email: contact@zeonmarket.com. Or through the contact form on the site.

Yes: Facebook (zeonmarket), Instagram (@zeonmarket), YouTube (@zeonmarket) and TikTok (zeonmarket).

Browse the products, add them to your cart, check your order, go to checkout, choose a payment method and confirm. You receive a confirmation email.

Yes, you receive an email with the order confirmation, invoice and track & trace code.

Yes, contact support before it ships. Once shipped it counts as a return, with the related shipping costs.

You can return within 14 days; return shipping is at your expense. Full refund (including the original shipping) within 1 week to the original payment account.

Reserve products that are not available yet by paying in advance. On arrival you settle any remaining amount, after which the order ships right away.

Yes. Other products ship separately, unless you note in the comments that everything may ship together once the pre-order arrives.

Yes, you receive an email as soon as the product arrives, followed by a payment link. It ships once payment is received.

Not with the final payment. Place a new order and ask in the comments to ship together, so you avoid paying shipping twice.

Contact support for a new payment link without shipping costs. Your pre-order is held for collection Mon–Fri 12:00–17:00.

iDEAL, credit card (Visa/MasterCard/Amex), PayPal, Bancontact, Klarna (pay later and in instalments), Apple Pay.

Contact support by phone, email or the contact form. You get a new payment link or another suitable solution.

VAT depends on the delivery country (e.g. 21% Netherlands/Belgium, 19% Germany, 20% France). Rates vary per country.

Prices are currently shown in euros only. Please convert yourself; tax and currency are adjusted automatically at payment based on your country.

Standard parcels, letterbox parcels (Netherlands only) and collection on site. Costs depend on weight and destination.

Netherlands: € 4.95–€ 6.95. Belgium: € 7.95. EU/non-EU: base rate up to 2 kg plus a surcharge for heavier parcels. You see the final cost at checkout.

Worldwide, to most countries. Check availability in the country list at checkout, or contact us for a destination that is not listed.

Ordered before 13:00 CET on a working day = shipped the same day. Netherlands/Belgium: ~1 day; EU: a little longer; non-EU: 3–5+ days.

Use the Track & Trace link in the shipping email. Contact support if the link doesn't work.

Wait 5 working days (couriers can be delayed). After that, contact support through the form, email or phone.

Yes, Mon–Fri 12:00–17:00. Call or email beforehand to confirm availability.

Yes, the full statutory warranty applies. Contact support about defects; we send a replacement or ask for a return.

Contact support. Missing items are sent quickly; wrong items are replaced after the return is confirmed. We provide a return label where needed.

There is no guarantee on box condition; damage can happen in transit. The contents come first; we report significant damage to the customer beforehand.

Bandai's upcoming tabletop strategy game with mobile suits from the whole Gundam franchise. See our Gundam Assemble page for starter sets, deluxe sets and paint packs.